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GDPR - PRIVACY POLICY

Culm Valley Carpets are committed to protecting and respecting your privacy.

This policy, together with our terms of use www.culmvalleycarpets.co.uk and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.culmvalleycarpets.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Culm Valley Carpets Ltd, 8 High Street, Cullompton, Devon EX15 1AA.

Information we may collect from you

We may collect and process the following data about you:

• Information you give us. You may give us information about you by filling in forms on our site www.culmvalleycarpets.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.

Uses made of the information

We use information held about you in the following ways:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

Disclosure of your information

• We will never share your personal information with any third party. This information is held purely for use by Culm Valley Carpets for scheduling, communication and invoicing purposes.
• The only exception to the above will be for Manufacturer guarantee requirements. On occasions, certain manufacturers such as Karndean Flooring require customer contact details, including email address to validate their warranties.

Where we store your personal data

• Any personal data we hold, (names, addresses, phone numbers and email addresses) on our email and QuickBooks Accounts server is fully encrypted and secure.
• Paper copies of old quotes, plans, etc. are held in folders for a 5 year retention period before being destroyed by burning.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@culmvalleycarpets.co.uk