Terms and Conditions
Culm Valley Carpets Ltd
ONLINE TERMS AND CONDITIONS
ON THIS PAGE YOU WILL FIND OUR TERMS AND CONDITIONS, DELIVERY INFORMATION, RETURNS POLICY AND PRIVACY POLICY. FOR ANY OTHER INFORMATION PLEASE CONTACT US AT info@culmvalleycarpets.co.uk
Welcome to Culm Valley Carpets Ltd online terms and conditions. Please read them carefully as they apply whenever an order is placed by you.
If you do not agree to be bound by these terms, then please do not place an order. You will be asked to agree these terms each time before placing an order. Nothing in these terms and conditions affects your statutory rights.
Who We Are
We are Culm Valley Carpets Ltd (a company registered in England and Wales number: 11044010.
If you would like to contact us or wish to make a complaint, please call our Customer Service Team on 01884 38289 during opening hours or email info@culmvalleycarpets.co.uk
Alternatively, if you prefer to write, then please send your letter to the above address. All notices and written communication should also be sent to this address.
Use of the Website
We aim to ensure the information we place on the website is not misleading. However, we make no warranty or representation, whether express or implied, in relation to the accuracy of such information or any transaction on the website including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will:
meet your requirements or will be uninterrupted, timely or error-free; or
defects on the website will be corrected; or
the site or the server that made it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
We reserve the right to change, withdraw or deny access to the website at any time and to remove any posting or information uploaded onto the website.
Compliance with Laws
By using this website, you agree to do so only for lawful reasons. You agree not to impersonate anyone and to comply with all applicable laws and regulations regarding transactions entered into on the website.
Changing or Cancelling an Order
We’re sorry that whilst we will try we cannot guarantee to make changes or cancel an order once you’ve placed it. Please refer to the returns criteria to confirm whether the product you purchased is returnable.
Delivery Information
Carpets are sold on a collection only basis. We are more than happy to arrange fitting on your behalf. Our fitting service includes collection and delivery of the carpet to your address.
If you collect your carpet please ensure you inspect it and let us know if there has been any damage. We cannot accept returns for damage once the product is collected.
Returns of Goods that are bespoke or cut to order
Products that are made bespoke for clients, cut to size, or altered in anyway will not be able to be returned.
Returns Process
If you need to return an item to Culm Valley Carpets Ltd, products must be returned in the original packaging, in the condition they were received, unused and with all tags attached. We will not accept worn, damaged, altered or used goods. We will not accept the return of any made-to-measure, bespoke, or customer-made products.
If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.
Refunds
Any refund made will be made on the credit card or debit card used at the time of ordering the products. Refunds will usually be processed within five (5) working days of products being received back.
If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described.
Exchanges
Unfortunately we’re unable to offer exchanges. Please return the item for a full refund and place a new order.
Delivery
Your order will be fulfilled by the estimated delivery date provided, unless there is an event outside our control (please see below). If we’re unable to meet the estimated delivery date, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimate delivery date.
Delivery will be completed when we attempt to deliver the products to the address you gave to us.
The products will be your responsibility from the completion of delivery being attempted.
You will own the products when we have received payment in full for the products, including any delivery charges.
Events Outside Our Control
We will not be responsible for any failure to perform the contract or delay in its performance which result from any act or event beyond our reasonable control such as (but not limited to) natural disasters, floods, earthquakes, epidemic, IT failures or attacks, strikes, late deliveries by couriers or other delivery organisations, civil commotion, pandemic, terrorist attacks or threats of such terrorist attacks, impossibility or delays resulting from using railways, shipping, aircraft, motor transport or other means of transport (‘Event Outside Our Control’).
If an Event Outside Our Control takes place and affects the performance of our obligations under the contract between you and us, then we will contact you as soon as we are able, our obligations will be suspended and the time for performance of our obligations will be extended for the duration of such event. Where the event delays your delivery, we will arrange a new delivery date with you when the delaying event has passed.
Our Rights to Make Changes
We may need to make certain changes from time to time. These might be changes in how we take payments from you or changes arising from legal or regulatory requirements. Each time you place an order, the contract will be formed on the terms and conditions currently in place on the website at the time of order. We reserve the right to make changes to these terms and conditions from time to time. It is your responsibility to read the applicable terms and conditions each time you wish to place an order.
We may also need to make product changes to the products from time to time. You will be informed of any product changes at the time you place the order.
GENERAL
Product Descriptions
The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer will exactly replicate the product. The products may vary slightly from those images.
Our Warranty
We warrant that for three (3) months after the date of delivery, the product will be free from material defects. If the product has a material defect (which is not due to one or more of the following reasons), then we will either repair or replace the product (at our own discretion).
The warranty does not apply in respect of:
fair wear and tear;
wilful damage, abnormal storage, accident or negligence by you or by any third party;
if you fail to use the products in accordance with its instructions;
any alteration or repair by you or by a third party
any specification provided by you; or
counterfeit goods purporting to be Culm Valley Carpets Ltd products.
You acknowledge and agree that all the intellectual property on the website including (but not limited to) logos, trade marks, images of products is owned by us or our licencors. You agree not to (and ensure no other person shall) copy, reproduce, edit, transmit, publish, display, create derivative works or use in any manner such intellectual property.
Liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these terms or your use of the website.
Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website.
Severance
Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Third Party Rights
The contract is between you and us. No other person shall have any rights to enforce any of its terms and the contract cannot be assigned or sub-contracted to anyone else.
Waiver
No waiver by us shall be construed as a waiver of any other breach.
Entire Agreement
These terms govern our relationship with you. Any changes to these terms must be in writing and signed by both parties as we can then avoid any problems arising about what we and you are expected to do. You confirm that, in agreeing to accept these terms, you have not relied on any statement save those which are a term of this contract and you agree that you shall have no remedy in respect of any such statement. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.
Data Protection and Privacy
We will use your personal information in accordance with our Privacy Policy and always in accordance with the Data Protection Act 1998. You may be contacted by email in relation to future offers and for marketing purposes. You will have an opportunity to unsubscribe from these emails.
Cookies
We may use cookies in order to improve your experience on our website. Please read our Cookies Policy if you wish to know further information.
Third Party Sites
Please note that we are not responsible for any third party sites and you access these sites (whether through our links or otherwise) at your own risk.
Law
Please note these terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
PRIVACY POLICY
We believe strongly in protecting our customers' and web-site users' privacy. We will not wilfully disclose information about you to any third party without first receiving your consent.
All personal information such as your name, e-mail address, billing address, delivery address, telephone number, goods selections, credit card or other payment information and any password that you provide to us will be treated as private and confidential.
We use industry standard security to safeguard the confidentiality and storage of your personally identifiable information in accordance with current UK Data Protection legislation and guidelines.
We use your information only for the following purposes:
Processing your orders accurately and efficiently;
To hear your opinion about our goods and services;
If you consent, to notify you of new goods or special offers that we think you will find of interest;
To administer this website.
Where applicable we may, by law, be forced to disclose certain information to the government, law enforcement agencies or other third parties. Therefore, although we take every effort to protect your privacy, you should not expect that your personally identifiable information or private communications to always remain private.
